Player Protection & Wellbeing

Responsible Gaming
at Paldo PH

Gaming at Paldo PH is meant to be fun — a form of entertainment, not a way to earn money or escape problems. We take our duty of care to every Filipino player seriously, and we've built real tools to help you stay in control.

🔞 Strictly 21+ Only
21+ Minimum Age
24/7 Support Available
5+ Player Tools
₱0 Cost to Self-Exclude

Our Commitment to You

Six pillars of responsible gaming that Paldo PH upholds for every Filipino player

🔞
Strict 21+ Age Policy

Paldo PH enforces a minimum age of 21 years for all players, in line with Philippine law. Every account goes through identity and age verification before any deposit or gameplay is permitted.

🛑
Self-Exclusion Tools

If you feel you need a break, Paldo PH lets you self-exclude for a set period — from 24 hours to permanent closure. During exclusion, your account is locked and all marketing is suspended.

💰
Deposit & Loss Limits

Set daily, weekly, or monthly deposit and loss limits directly from your Paldo PH account settings. Limits take effect immediately and can only be increased after a mandatory cooling-off period.

⏱️
Session Time Reminders

Paldo PH can send you session time alerts so you always know how long you've been playing. Set your preferred reminder interval and we'll notify you — no matter how deep into the game you are.

🧠
Reality Check Feature

Our reality check pop-ups show your net gaming activity at regular intervals — wins, losses, and time spent. It's a simple but powerful way to stay grounded and make informed decisions.

🤝
Trained Support Team

Our Paldo PH support team is trained to recognise signs of problem gambling and to connect players with the right resources. Reach out anytime — we're here to help, not to judge.

What Does Responsible Gaming Mean?

At Paldo PH, responsible gaming means treating online gaming as a form of entertainment — the same way you'd enjoy a night out in Makati or a weekend merienda with friends. It's about having fun within your means, knowing your limits, and never letting gaming interfere with your daily life, relationships, or finances.

The reality is that most Filipino players who enjoy Paldo PH do so without any issues. They set a budget, play their favourite games like Super Bingo or Teen Patti 20-20, and log off when they're done. But for a small number of players, gaming can become a problem — and that's exactly why Paldo PH has invested in a full suite of responsible gaming tools and support resources.

Gaming Should Always Be a Choice

Responsible gaming starts with one simple principle: you are always in control. You decide how much to deposit, how long to play, and when to stop. Paldo PH's tools are designed to support that control — not replace it. Think of them as guardrails, not restrictions.

If you ever feel like gaming is no longer a choice — if you're chasing losses, borrowing money to play, or hiding your gaming from family — those are signs that it's time to use our self-exclusion tools or speak to a professional. There is no shame in asking for help, and Paldo PH will always support you in doing so.

The 21+ Rule Is Non-Negotiable

Philippine law sets the minimum gambling age at 21 years. Paldo PH strictly enforces this through mandatory KYC verification at registration. Any account found to belong to a person under 21 will be immediately closed and all funds returned. We do not make exceptions — protecting young Filipinos is a responsibility we take seriously.

🔞 Age Verification at Paldo PH: Every new player must submit a valid Philippine government-issued ID — such as a PhilSys National ID, passport, or driver's licence — before they can deposit or play. This is not optional. It is a legal requirement under PAGCOR regulations and our own responsible gaming policy.
💡 Remember: Gaming winnings are never guaranteed. Every game at Paldo PH — from Golf to Rave Party Fever — involves an element of chance. Never gamble with money you cannot afford to lose, and never use gaming as a way to solve financial problems.
🛡️ PAGCOR Oversight: Paldo PH operates within the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR). PAGCOR's responsible gaming guidelines form the foundation of our player protection policies. Filipino players who need additional support can seek assistance through PAGCOR's responsible gaming resources.
📞 Need Help Now? If you or someone you know is struggling with problem gambling, please reach out to our support team immediately. You can also contact the National Council on Problem Gambling or seek guidance from a licensed mental health professional in your area — whether you're in Manila, Cebu, Davao, or anywhere in the Philippines.

Your Player Protection Toolkit

Practical tools built into your Paldo PH account — available anytime, at no cost

Self-Exclusion

Request a temporary or permanent self-exclusion directly from your account settings or by contacting our support team. Options range from 24 hours to permanent account closure. During any exclusion period, you will not be able to log in, deposit, or receive promotional communications from Paldo PH.

📊
Deposit Limits

Set a maximum deposit amount per day, week, or month. Once your limit is reached, no further deposits will be accepted until the period resets. Reducing your limit takes effect immediately; increasing it requires a 24-hour cooling-off period to prevent impulsive decisions.

📉
Loss Limits

Define the maximum amount you are comfortable losing within a given period. When your loss limit is reached, Paldo PH will automatically suspend further gameplay for that period. This tool is especially useful for players who want a hard financial boundary.

Session Time Limits

Set a maximum session duration so that Paldo PH automatically logs you out after a specified period of continuous play. You can also enable session reminders that pop up at regular intervals to let you know how long you've been playing.

❄️
Cooling-Off Period

Not ready for full self-exclusion but need a short break? A cooling-off period lets you pause your Paldo PH account for a defined number of days. During this time, your account is inactive but not permanently closed — giving you space to reassess without a permanent decision.

📋
Activity History

Review your full gaming and transaction history at any time from your Paldo PH account dashboard. Seeing your actual activity — deposits, withdrawals, wins, and losses — in black and white is one of the most effective ways to stay honest with yourself about your gaming habits.

Is Your Gaming Still Fun?

Take a moment to honestly answer these questions. If you answer "yes" to two or more, it may be time to use one of Paldo PH's responsible gaming tools or speak to a professional. This is not a clinical assessment — it's a starting point for reflection.

Quick Self-Check

Answer honestly — this is just for you.

1 Do you spend more money on gaming than you originally planned?
2 Have you ever borrowed money or sold something to fund your gaming?
3 Do you find yourself chasing losses — playing more to try to win back what you've lost?
4 Has gaming ever caused arguments with family members or friends in Manila, Cebu, or elsewhere?
5 Do you feel restless, irritable, or anxious when you try to cut down or stop gaming?
6 Have you ever hidden your gaming activity or lied about how much time or money you spend?
7 Do you use gaming as a way to escape stress, anxiety, or personal problems?
8 Has gaming ever caused you to miss work, school, or important family commitments?

Frequently Asked Questions

You can request self-exclusion directly from your account settings under the "Responsible Gaming" section, or by contacting our support team. Tell us the duration you need — from 24 hours to permanent — and we'll process it immediately. During exclusion, your account is locked and all promotional emails are stopped.

Short-term exclusions (under 6 months) may be reviewed after a mandatory reflection period. Permanent self-exclusions cannot be reversed. This is intentional — the purpose of self-exclusion is to give you a genuine break, and Paldo PH takes that seriously. If you're unsure, start with a shorter cooling-off period first.

Philippine law and PAGCOR regulations require that all online gaming players be at least 21 years of age. Age verification protects minors from accessing gambling products. Paldo PH verifies age through government-issued ID submission during the KYC process. No exceptions are made.

You can set daily, weekly, or monthly deposit limits from your account dashboard. Once set, the limit is enforced immediately — you cannot deposit more than your chosen amount within that period. Reducing a limit takes effect right away. Increasing a limit requires a 24-hour waiting period to prevent impulsive changes during a gaming session.

Paldo PH encourages players who need support to reach out to our customer support team first. You can also seek guidance from licensed mental health professionals and counselling services available across the Philippines, including in Manila, Quezon City, Cebu, and Davao. PAGCOR also provides responsible gaming resources for Filipino players through its official channels.

Account limits and self-exclusion can only be set by the account holder for their own account. However, if you are concerned about a family member's gaming behaviour, please contact our support team. We can provide guidance on how to approach the situation and what options are available under our responsible gaming framework.

Tips for Healthy Gaming Habits

Simple habits that keep gaming fun and under control for Filipino players

✅ Good Habits to Build
  • Set a fixed gaming budget before you start — treat it like a night-out allowance
  • Use Paldo PH's deposit limits to enforce your budget automatically
  • Take regular breaks, especially during long sessions
  • Keep track of your wins and losses using your account history
  • Play for entertainment — enjoy the game itself, not just the outcome
  • Balance gaming with other hobbies, social activities, and family time
  • Only play when you're in a good headspace — not when stressed or upset
  • Remember that every game outcome at Paldo PH is determined by chance
🚫 Warning Signs to Watch For
  • Spending more than you can afford on GCash or bank transfers to your gaming account
  • Feeling the urge to play immediately after a loss to "win it back"
  • Neglecting work, studies, or family responsibilities because of gaming
  • Hiding your gaming activity from people close to you
  • Feeling anxious, irritable, or depressed when you're not playing
  • Using gaming as your primary way to cope with stress or boredom
  • Borrowing money from friends, family, or through loans to fund gaming
  • Continuing to play despite repeated decisions to stop or cut back

Play Smart. Play Safe.
Play at Paldo PH.

Responsible gaming is at the heart of everything we do. When you're ready to play, Paldo PH is here with great games, fair odds, and the tools to keep you in control. Must be 21 or older to register.

Already have an account? Log in here to access your responsible gaming tools.