Help Center & FAQ

Frequently Asked
Questions About
Paldo PH

Everything you need to know about playing on Paldo PH — from creating your account and making your first GCash deposit, to understanding our games, bonuses, and responsible gaming tools. If you can't find your answer here, our 24/7 support team is ready to help.

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How Can We Help You?

Browse the most common topics Paldo PH players ask about

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Account & Registration

Questions about creating your Paldo PH account, verifying your identity, updating your profile details, or recovering a forgotten password. Registration is free and takes under two minutes for Filipino players.

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Deposits & Withdrawals

Everything about funding your Paldo PH account via GCash, PayMaya, BPI, BDO, or Metrobank — minimum amounts, processing times, and how to request a withdrawal back to your Philippine bank or e-wallet.

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Games & Rules

How each Paldo PH game works — Super Bingo, Golf, Rave Party Fever, Snooker, Muay Thai Champion, Mine, and Teen Patti 20-20. Game rules, bet types, and tips for new players getting started on the platform.

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Bonuses & Promotions

How Paldo PH bonuses work, wagering requirements, which games qualify for bonus play, and how to claim your welcome offer. Bonus terms are always clearly stated in your account dashboard.

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Mobile App

How to download the Paldo PH Android APK, how to add Paldo PH to your iPhone home screen, troubleshooting app issues, and which devices and OS versions are supported for the best mobile experience.

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Responsible Gaming

How to set deposit limits, enable session time reminders, request a cooling-off period, or self-exclude from Paldo PH. We take responsible gaming seriously and these tools are always available in your account settings.

All Paldo PH FAQ Topics

Click any question to expand the answer

👤 Account 💳 Payments 🎮 Games 🎁 Bonuses 📱 App 🛡️ Responsible Gaming 🔒 Security
👤 Account & Registration

Creating a Paldo PH account is straightforward. Click the Register button at the top of any page, fill in your name, email address, and Philippine mobile number, then set a secure password. You will receive a one-time PIN (OTP) on your mobile to verify your number. Once verified, your account is active and you can make your first deposit. The whole process takes under two minutes.

You must be at least 21 years old to register and play on Paldo PH. This is in line with Philippine gaming regulations. We conduct age verification during registration and reserve the right to request supporting ID documents at any time. Accounts found to belong to underage players will be immediately suspended and any funds returned.

No. Each player is allowed only one Paldo PH account. Duplicate accounts are a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you have accidentally created a second account, contact our support team immediately to have it resolved.

Go to the Login page and click "Forgot Password." Enter the email address linked to your Paldo PH account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email, check your spam folder or contact support with your registered mobile number for identity verification.

Account verification (KYC) is required before your first withdrawal. You will need to submit a valid Philippine government-issued ID — such as a PhilSys National ID, passport, driver's licence, SSS ID, or UMID — along with a selfie holding the ID. Verification is typically completed within 24 hours. Players in Manila, Cebu, Davao, and Quezon City can also use their local government-issued IDs.
💳 Deposits & Withdrawals

Paldo PH supports the most popular Philippine payment methods: GCash, PayMaya, BPI, BDO, and Metrobank online banking. All transactions are processed in Philippine Peso (₱). We are continuously adding more local payment options to make it easier for players across the Philippines.

The minimum deposit on Paldo PH is ₱100. There is no maximum deposit limit for standard accounts, though high-volume deposits may require additional verification in line with our anti-money laundering (AML) policy. Deposits via GCash and PayMaya are typically credited to your Paldo PH account within seconds.

Withdrawal requests submitted before 3:00 PM Philippine Standard Time (PST) on business days are typically processed the same day. GCash and PayMaya withdrawals are usually the fastest — often within 1–2 hours of approval. Bank transfers to BPI, BDO, or Metrobank may take 1–2 business days depending on your bank's processing schedule. The minimum withdrawal amount is ₱200.

Paldo PH does not charge fees on deposits. For withdrawals, there are no platform-side fees for standard transactions. However, your bank or e-wallet provider (GCash, PayMaya, BPI, BDO, Metrobank) may apply their own transfer fees depending on your account type. We recommend checking with your payment provider for their current fee schedule.
🎁 Bonuses & Promotions

Your welcome bonus is automatically credited to your Paldo PH account after your first qualifying deposit. No promo code is required. The bonus amount and wagering requirements are displayed in your account dashboard under "Bonuses." Make sure to read the bonus terms before playing, as wagering requirements must be met before bonus funds can be withdrawn.

Most Paldo PH bonuses apply across the full game library — Super Bingo, Golf, Rave Party Fever, Snooker, Muay Thai Champion, Mine, and Teen Patti 20-20. Some promotions may be game-specific. Always check the individual bonus terms in your dashboard to confirm which games contribute to wagering requirements and at what rate.

If you request a withdrawal before completing the wagering requirements on an active bonus, the bonus and any winnings derived from it will be forfeited. Your real-money balance will still be available for withdrawal. We recommend completing wagering requirements before initiating a withdrawal if you want to retain your bonus winnings. Full details are in our Terms & Conditions.
🎮 Games

Paldo PH currently offers seven games: Super Bingo, Golf, Rave Party Fever, Snooker, Muay Thai Champion, Mine, and Teen Patti 20-20. All games are accessible from a single Paldo PH account with one shared ₱ peso balance. Visit our Game page for a full overview of each title.

Yes. All Paldo PH games use certified random number generation (RNG) systems to ensure fair and unpredictable outcomes on every round. Our games are regularly audited for fairness and compliance. The results of each game session are independent of previous rounds — past outcomes have no influence on future results.

Minimum bet amounts vary by game. Most Paldo PH games start from as low as ₱1 per round, making them accessible for casual players and high rollers alike. Maximum bet limits are displayed within each game interface before you place your wager. Check the individual game pages for specific bet range details.

Some Paldo PH games offer a demo or practice mode that lets you explore the game mechanics without risking real ₱ peso funds. Demo mode availability varies by title. Log in to your account and look for the "Try Demo" option within each game. Note that demo winnings cannot be withdrawn — only real-money play qualifies for actual payouts.
📱 Mobile App

Visit the App page on the Paldo PH website to download the Android APK directly to your device. For iOS users, open the Paldo PH website in Safari and tap "Add to Home Screen" to create a shortcut that works like a native app. Full installation instructions are available on the App page.

The Paldo PH Android app is available as a direct APK download from our App page. To install it, you will need to allow installation from unknown sources in your Android settings — the App page has step-by-step instructions. iOS users can use the web app via Safari. We recommend bookmarking the Paldo PH site for quick access on any device.

Yes. The Paldo PH app and mobile site are optimised for Philippine mobile network conditions, including prepaid data connections. Game assets are compressed for fast loading, and the interface is designed to work smoothly even on 3G connections. For the best experience, a stable LTE or Wi-Fi connection is recommended, but the platform is fully playable on standard prepaid mobile data.
🛡️ Responsible Gaming & Security

Log in to your Paldo PH account and go to Account Settings > Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits in Philippine Peso (₱). Limits take effect immediately when reduced. Increasing a limit requires a 24-hour cooling-off period before it takes effect. We encourage all players to use these tools proactively. Learn more on our Responsible Gaming page.

Yes. Paldo PH offers self-exclusion periods of 1 month, 3 months, 6 months, or permanent exclusion. During self-exclusion, your account is locked and you will not be able to log in, deposit, or play. To activate self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion, or contact our support team directly. We take self-exclusion requests seriously and process them immediately.

Paldo PH uses SSL (Secure Socket Layer) encryption on all pages and transactions to protect your personal and financial data. We do not store full card numbers or banking credentials on our servers. Two-factor authentication (2FA) via your Philippine mobile number is available and strongly recommended. For full details on how we handle your data, read our Privacy Policy.

If you feel that your gaming is becoming a problem, please use our self-exclusion or deposit limit tools immediately. You can also reach out to our support team for a confidential conversation. For professional help, PAGCOR operates responsible gaming resources for Filipino players. Visit our Responsible Gaming page for more information and support contacts. Remember: gaming should always be entertainment, not a financial solution.
🔞 Age Reminder: All Paldo PH games and services are strictly for players aged 21 years and above, in accordance with Philippine gaming regulations. If you are unsure about any rule or policy, please review our Terms & Conditions or contact our support team.

Still Have Questions?

If you could not find the answer you were looking for in the Paldo PH FAQ above, our support team is available around the clock to help. Whether you are a new player in Manila trying to make your first GCash deposit, or a regular Paldo PH member in Cebu with a question about a specific game, we are here for you.

You can also find detailed information across our other help pages. The About Us page covers the Paldo PH story and our commitment to Filipino players. The Responsible Gaming page has full details on all our player protection tools. And the Terms & Conditions covers every policy in detail.

📧 Support Email: Reach our Paldo PH support team at [email protected] — we aim to respond to all queries within 2 hours during business hours (8 AM – 10 PM PST).
Quick Links
👤 Create a Paldo PH Account 🔑 Log In to Your Account 📱 Download the Paldo PH App 🎮 Browse All Games 🛡️ Responsible Gaming Tools ℹ️ About Paldo PH

Ready to Play on Paldo PH?

Register your free account today and get access to all seven Paldo PH games. Deposit via GCash or PayMaya and start playing in minutes. For players aged 21 and above only.

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